EU Aftermarket Manager

About us

Sunswap is a clean-tech innovator, pioneering the world’s first fully electric, battery and solar-powered transport refrigeration unit (TRU) — a true zero-emission alternative to diesel-powered systems. Our mission is to decarbonise the global cold chain, delivering sustainable solutions for the transport and logistics industry.

Since our founding in 2020, we have grown rapidly and secured key partnerships with industry leaders like Tesco and DFDS to bring our cutting-edge refrigeration technology to market. In 2024, we secured a £17.3 million investment to accelerate our mission and scale our impact.

Our achievements have earned significant recognition, including the 2024 Technological Breakthrough Award from the Cold Chain Federation and a place in The Sunday Times 2024 & 2025 Best Places to Work list, celebrating our outstanding workplace culture. At Sunswap, we are united by a shared vision of innovation, sustainability, and inclusivity, where every team member is empowered to make a meaningful impact.

Our benefits

• 30 days of annual leave (includes a Wellbeing Day)
• Sabbatical (after 3 years of working with Sunswap)
• 5 free counselling sessions per year
• Family leave ranging from 4 weeks to 4 months
• Free Monthly Lunches & Quarterly Socials!
• Cycle to Work Scheme
• Free Sunswap merch

Job overview

Key responsibilities

• Build and manage an authorised network of European service partners and contractors.
• Define regional support strategies, including maintenance models, SLAs, spares provisioning, and training.
• Work with the Technical Services Manager to ensure consistent, high-quality field service delivery across all locations.
• Collaborate with the Customer Experience Manager to align on feedback loops, satisfaction metrics and proactive issue resolution.
• Participate in field visits and audits of service partners to ensure compliance with Sunswap standards.
• Provide second-line technical support and coordinate complex escalations.
• Own service performance metrics for the EU region and drive continuous improvement plans.
• Contribute to the development of commercial aftermarket offerings (e.g. extended warranties, service plans, diagnostics).
• Support the regional Commercial Manager with reporting and operational readiness for key customers.

Qualifications & experience

• Proven experience managing aftermarket or technical service operations across multiple European markets.
• Experience leading or collaborating with cross-functional technical teams, including engineers and service partners.
• Strong knowledge of service quality management, troubleshooting, and technical escalation processes.
• Commercial awareness of aftermarket revenue streams and service models.
• Previous hands-on experience with refrigeration systems, HVAC, or similar is advantageous.
• Fluent in English; other European languages are a bonus.
• Willingness to travel across Europe frequently.
• Qualification in Engineering, Technical Management, or equivalent technical field.