Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

Sunswap Ltd, Unit 9, Mole Business Park, Randalls Road, LEATHERHEAD, Surrey, KT22 7BA, GB

Email

hello@sunswap.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Credit reference information
• Health information (including dietary requirements, allergies and health conditions)
• Health and safety information
• Account information
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Call recordings
• Records of meetings and decisions
• Identification documents
• Information relating to compliments or complaints
• Information relating to sponsorship

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Names and contact information
• Customer or client accounts and records
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Video and CCTV recordings of public areas (including indoor and outdoor spaces)
• Video and CCTV recordings of private or staff only areas
• Information relating to health and safety

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Recorded images, such as photos or videos
• Call recordings
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Information relating to sponsorship
• Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

• Names and contact details
• Addresses
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Personal information used for administration of research
• Personal information used for the purpose of research
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Health and safety information

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Security clearance details (eg basic checks and higher security clearance)

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • At Sunswap Ltd., we collect and use personal information to enhance customer service, improve product performance, and promote environmental sustainability. By gathering data, we can respond effectively to customer enquiries, provide tailored support, and ensure efficient delivery of our products. This information also aids in refining our Endurance units, ensuring they meet the high standards of performance and reliability expected by our users. Additionally, analysing product usage helps us optimise our solutions to maximise their environmental benefits, significantly reducing the carbon footprint of refrigerated transport. We prioritise balancing our legitimate interests with the privacy rights of individuals by implementing robust data security measures, ensuring transparency, and minimising data collection to what is necessary. This approach guarantees that while we enhance our services and contribute to a cleaner environment, we do not compromise individual privacy. The benefits derived from our data practices are substantial and essential for delivering high-quality, innovative, and environmentally friendly refrigeration solutions.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent
• Contract
• Legal obligation

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Contract
• Legitimate interest:
  • At Sunswap Ltd., we collect and use personal information to enhance customer service, improve product performance, and promote environmental sustainability. By gathering data, we can respond effectively to customer enquiries, provide tailored support, and ensure efficient delivery of our products. This information also aids in refining our Endurance units, ensuring they meet the high standards of performance and reliability expected by our users. Additionally, analysing product usage helps us optimise our solutions to maximise their environmental benefits, significantly reducing the carbon footprint of refrigerated transport. We prioritise balancing our legitimate interests with the privacy rights of individuals by implementing robust data security measures, ensuring transparency, and minimising data collection to what is necessary. This approach guarantees that while we enhance our services and contribute to a cleaner environment, we do not compromise individual privacy. The benefits derived from our data practices are substantial and essential for delivering high-quality, innovative, and environmentally friendly refrigeration solutions.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent
• Contract

Where we get personal information from

• People directly
• Publicly available sources
• Previous employers
• Referrals

How long we keep information

For more information, see our guidance on how long you should store information (opens in a new window).]

For information on how long we keep personal information, see our retention schedule at

Who we share information with

Data processors

data@sunswap.co.uk

This data processor does the following activities for us: HR records, IT systems and customer records.

Others we share personal information with

• Organisations we need to share information with for safeguarding reasons
• Professional or legal advisors
• Relevant regulatory authorities
• Professional consultants
• Organisations we’re legally obliged to share personal information with
• Emergency services (where necessary)
• Publicly on our website, social media or other marketing and information media (where appropriate)
• Previous employers

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Last updated

4 July 2024